Shipping, Returns & Cancellation Policy

Shipping

SHIPPING COST?

We ship orders of a value over AED 300.00 for FREE, including complete bikes or frame sets. Any orders under AED 300.00 will be charged at a flat rate of AED 25.00.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

UAE Orders:

Expected delivery times are;

Clothing (and Bike Accessories), around 1-2 working days from order (after payment received).

Complete Bikes/Bike Frame Sets, around 5-7 working days from order (after payment received).

Rest of World Orders:

Expected delivery times are country dependant but are around 5-7 days from order (after payment received).

NOTE: Shipping times for bikes are dependant on our warehouse stock in Italy. Customers will be advised of exact shipping times following orders should it be longer than 5-7 days. No guarantees can be made on shipping times regarding bikes and frames due to our bikes being hand made in Italy. Some sizes are held in stock however others can take some weeks to create.  Snappy Bike Brands are not liable for any extra fees incurred as a result of customs or similar duties.

Multiple orders and shipments may result in multiple postings to the cardholders monthly statement.

CAN I TRACK MY ORDER?

Yes, we use the Aramex service for all orders, and you will be contacted by Aramex (or their agent) for delivery.

SHIPPING DISCLAIMER

We guarantee that your order will be well packed and will leave our premises in excellent, undamaged condition.

Returns Policy

WANT TO RETURN A CLOTHING ITEM YOU’VE PURCHASED?

Just re-order the product you are wanting on the Snappy Bike Brands website so that you can secure what you want and get the replacement as soon as possible.

With your new shipment comes a return envelope that is addressed to Snappy Bike Brands. Simply place the item(s) to be returned in this envelope and pass back to the courier who delivered your replacement(s).

Once received by Snappy Bike Brands, and if in an unwashed, unworn condition, with tags intact, we will process a refund for your returned item(s).

We will accept returns up to 14 calender days from the date of purchase.

Please Note: For hygiene reasons underwear and socks cannot be exchanged or returned. All items to be returned must have tags intact and not be removed from the item, otherwise a refund will NOT be issued.

WHO PAYS THE POSTAGE FOR A RETURN?

Standard shipping rates apply to all orders. Any orders over AED 300.00 ship FREE.  Snappy Bike Brands will pay for the shipping of the items you return.

CAN I RETURN A SALE ITEM?

Sorry no. We will occasionally discontinue products and put them on sale to clear the remaining stock. These clearance items cannot be returned or refunded.

CAN I RETURN A BIKE OR FRAME SET?

Sorry no. Bikes and Frames sets cannot be returned or refunded or exchanged. Once your order is submitted (and paid) the assembly and shipping of your Bike (with your requested specifications and size) is commenced. Due to the very individual nature (make, model, colour, size, group set, wheels) of each Bike we sell it is not possible to cancel or refund orders.

Cancellation Policy

For any cancellations/replacements, Snappy Bike Brands must be advised in writing (via email) within 24 hrs of the customer receiving the goods. Failure to do so will void this policy.

Cancellations and replacements will only be allowed under the following circumstances;

– The wrong product was sent to you by Snappy Bike Brands.
– The product is defective.
– The product was damaged in shipping/delivery.

Snappy Bike Brands accepts no responsibility for items damaged by the user during wear or incorrect laundry of the item. Strict Garment Care Instructions can be found for each product, and if adhered to, your garment will last and age well. The customer accepts clothing items in time will show signs of ‘wear and tear’, regardless of care taken. The very nature of the use of clothing items dictates they will not last forever.

Shipping, Returns & Cancellation Policy

Shipping

SHIPPING COST?

We ship orders of a value over AED 300.00 for FREE (UAE Only), including complete bikes or frame sets. Any orders under AED 300.00 will be charged at a flat rate of AED 25.00 (UAE only).

For International Orders (Rest of the World), Shipping Costs vary from Country to Country and can be seen at checkout prior to submitting your order.

Snappy Bike Brands do not bear the cost of any customs fees or duty for shipments sent outside of the UAE.  The customer must bear and accept these costs.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

UAE Orders:

Expected delivery times are;

Clothing (and Bike Accessories), around 1-2 working days from order (after payment received).

Complete Bikes/Bike Frame Sets, around 5-7 working days from order (after payment received).

Rest of World Orders:

Expected delivery times are country dependant but are around 5-7 days from order (after payment received).

NOTE: Shipping times for bikes are dependant on our warehouse stock in Italy. Customers will be advised of exact shipping times following orders should it be longer than 5-7 days. No guarantees can be made on shipping times regarding bikes and frames due to our bikes being hand made in Italy. Some sizes are held in stock however others can take some weeks to create.  Snappy Bike Brands are not liable for any extra fees incurred as a result of customs or similar duties.

Multiple orders and shipments may result in multiple postings to the cardholders monthly statement.

CAN I TRACK MY ORDER?

Yes, we use the Aramex and DHL services for all orders, and you will be contacted by Aramex or DHL (or their agent) for delivery.

SHIPPING DISCLAIMER

We guarantee that your order will be well packed and will leave our premises in excellent, undamaged condition.

Returns Policy

WANT TO RETURN A CLOTHING ITEM YOU’VE PURCHASED?

Just re-order the product you are wanting on the Snappy Bike Brands website so that you can secure what you want and get the replacement as soon as possible.

With your new shipment comes a return envelope that is addressed to Snappy Bike Brands will be included. Simply place the item(s) to be returned in this envelope and pass back to the courier who delivered your replacement(s).

Once received by Snappy Bike Brands, and if in an unwashed, unworn condition, with tags intact, we will process a refund for your returned item(s).

We will accept returns up to 14 calender days from the date of purchase.

Please Note: For hygiene reasons underwear, socks and cycling shorts/bib shorts cannot be exchanged or returned. All items to be returned must have tags intact and not be removed from the item, otherwise a refund will NOT be issued.

WHO PAYS THE POSTAGE FOR A RETURN?

The customer returning the item agrees to pay all shipping costs related to the returned item.

CAN I RETURN A SALE ITEM?

Sorry no. We will occasionally discontinue products and put them on sale to clear the remaining stock. These clearance items cannot be returned or refunded.

CAN I RETURN A BIKE OR FRAME SET?

Sorry no. Bikes and Frames sets cannot be returned or refunded or exchanged. Once your order is submitted (and paid) the assembly and shipping of your Bike (with your requested specifications and size) is commenced. Due to the very individual nature (make, model, colour, size, group set, wheels) of each Bike we sell it is not possible to cancel or refund orders.

Cancellation Policy

For any cancellations/replacements, Snappy Bike Brands must be advised in writing (via email) within 24 hrs of the customer receiving the goods. Failure to do so will void this policy.

Cancellations and replacements will only be allowed under the following circumstances;

– The wrong product was sent to you by Snappy Bike Brands.
– The product is defective.
– The product was damaged in shipping/delivery.

Snappy Bike Brands accepts no responsibility for items damaged by the user during wear or incorrect laundry of the item. Strict Garment Care Instructions can be found for each product, and if adhered to, your garment will last and age well. The customer accepts clothing items in time will show signs of ‘wear and tear’, regardless of care taken. The very nature of the use of clothing items dictates they will not last forever.